When people are dealing with their claims professionals, they need to make sure that they are pleasant, polite and well-mannered. They won’t be able to control the claims adjusters, but themselves. In simple to words, people have to nice the claims adjusters to the core by following a few simple steps. They should always speak in a calm manner whether by phone or in person. They need to make request for documents or payments in a polite manner. Also, people should be firm but respectful while they are using claim strategies. Being a demanding customer may look threatening to claims adjusters. This can make them resists the demands for proving that they can’t be controlled by the customers. Even when people are writing letters, they have to be sure that they are respectful as well as polite. They should simply state what they want the claims adjusters to for them. People should lose their temper under no circumstance. This is because; anything that is told as a result of anger can never be taken back. It is better for people to avoid saying things for which they may feel sorry at a later time.